Community Guidelines

Help24 is for everyone. Communicate politely and professionally. Harassment, threats, hate speech, discrimination and abusive behaviour of any kind are not tolerated and can result in removal from the platform.

Trust depends on honesty. That means:

• Describe your services, requests and prices accurately.
• Use real photos and truthful information on your profile.
• Don't impersonate other people or businesses.
• Only leave reviews based on genuine experiences.

Only post and offer services that are legal in Kenya. Do not use Help24 to arrange anything dangerous, fraudulent or illegal. You must be at least 18 years old to use the platform.

Paying through the app protects both sides with payment protection and keeps a clear record. Never move payments off-platform for a job arranged on Help24 — doing so removes your protection and may indicate a scam.

The following will lead to action on your account:

• Fraud, scams or money laundering.
• Posting false, misleading or illegal content.
• Harassing, threatening or endangering others.
• Circumventing our safety or payment systems.
• Creating multiple accounts to abuse the platform.

If you see something that breaks these guidelines, use the Report option in the app or email support@help24.co.ke. We review reports and may remove content, issue warnings, or suspend or terminate accounts. We prioritise reports that affect safety.