Help24
Get Help

How it works

Simple, from post to paid

Three steps for a customer, one board for both sides, and a price agreed before anyone starts.

For customers

Get help in three steps

1

Post what you need

Describe the task, add photos and set your location. It takes less than a minute.

2

Compare and choose

Providers near you respond with their own price and a message. Compare the offers, look at each profile, and pick one — nobody is assigned to you.

3

Pay securely, get it done

Pay through the app with M-Pesa or Airtel Money. Your money is held until you confirm the work is complete.

Try it

Write a job in three steps

The same three questions the app asks. Nothing is sent anywhere — this builds a card and puts it on the board above.

Demo— Sample data, so you can try the marketplace before launch. These are not real posts or real people.

  1. Describe

    A sentence is enough. Pick the category it belongs to.

  2. When

    The app's three states, and the only three it has.

  3. Budget

    What you expect to pay. Providers can still quote above or below it.

    KES 1,200
    KES 300KES 2,700

    Estimate — plumbing jobs in Mombasa are usually budgeted around KES 800 to 1,500.

Your card

RequestPlumbing

Your job, as a provider will see it

Soon
YouNew
Your area, Mombasa
Budget KES 1,200

Write a line about the job to continue.

Both sides

Post what you need. Providers come to you.

Write the job, set a budget, and wait. Providers near you send an offer with their own price, and you pick — nobody starts work before you have agreed a number.

Get the app

What customers post

Demo— Sample data, so you can try the marketplace before launch. These are not real posts or real people.
RequestPlumbing

UrgentToday3 applied
Amina YusufNew
Bamburi, Mombasa

The pipe under the sink has been dripping for two days. Cabinet floor is already soft. Need someone who can bring their own fittings.

Budget KES 1,200
RequestDriver

FlexibleWeekdays2 applied
Grace WanjiruNew
Karen, Nairobi

Morning and evening school run plus occasional errands. Must have a clean licence and know the Karen–Langata roads well.

Budget KES 32,000
RequestHouse Cleaning

Soon2 bedrooms2 applied
Brian OchiengNew
Milimani, Kisumu

Moving out on Saturday and the landlord wants it spotless. Kitchen, two bathrooms, windows inside and out.

Budget KES 3,500
RequestAppliance Repair

Soon1 applied
Hassan OmarNew
Nyali, Mombasa

Two-door fridge, about four years old. Freezer still works but the lower section is warm.

Budget KES 2,500

The difference

One leaking sink, two ways to solve it

Asking around, and hoping

Demo— An illustration, not a transcript. The thread and the posts are both written for this page.
  1. Aunty, do you still have the number for that plumber who did your sink?
  2. Let me look. I think I deleted it when I changed phone 🙈
  3. Anyone else? The cabinet is getting wet
  4. Try Kevin. He did my neighbour's tap. 07XX XXX XXX
  5. Hi Kevin, my sink is leaking in Bamburi. How much?
  6. Hello?Delivered — no reply
  7. Two days later, he arrives and says it will be more than he said on the phone.

You end up with one number, no idea what the job should cost, and a quote that can change once he has seen it.

The rest of it

Offering a service instead? For providers covers how listings, offers and payouts work from that side.

Want to see what happens to the money? Watch it move on the homepage, or read the detail — including disputes and refunds — on Safety & Escrow.

Ready to get started?

Download the app to post a task or offer your services today.

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