Safety & Escrow
Trust, built into every job
Help24 is designed so both sides can rely on clear rules and secure tools. Here's how we keep you protected.
Payment protection
If something goes wrong
Your money is only released when you say the work is done. This is what happens when you can't say that.
Raise it before you release
If the work is not what you agreed, do not release the payment. Open a dispute from the job and the money stays where it is.
Both sides are heard
You and the provider each explain, in the same thread, with the messages and photos already attached to the job.
The money moves once, and only once
The held amount is either released to the provider or refunded to you. It is never split without both sides agreeing.
For the ordinary path — agreed, held, worked, released — drag through it on the homepage.
What keeps you safe
Trusted reputations
Ratings, reviews and completed-job history make it easy to choose the right person.
A record of everything
Messages and agreements stay in the app, so there's always a clear history.
Report in a tap
Flag a suspicious post or user instantly. Our team reviews reports and acts fast.
Stay safe on Help24
A few simple habits keep every job secure.
- Keep conversations, agreements and payments inside the app.
- Never send money outside Help24 for a job arranged here.
- Be cautious of anyone asking for advance payment or to move to another platform.
- Check profiles, ratings and reviews before you commit.
- Only share your location when you're comfortable and it's needed.
For more, read our Community Guidelines or the Safety & Trust section of the Help Centre.
Have a safety concern?
Report it in the app or reach our team directly — we prioritise safety.