Terms of Service

By using Help24, you agree to these Terms of Service. If you do not agree, please do not use the app. We may update these terms from time to time; continued use after changes means you accept the updated terms.

You are responsible for the accuracy of the information you post and for your conduct on the platform. In particular:

• You must be at least 18 years old to use Help24.
• You may not use the app for any illegal purpose or to harm others.
• You are responsible for keeping your account and credentials secure.

Help24 is an intermediary that connects people who need services with people who offer them. We do not employ service providers and we do not guarantee the quality of any work. Any agreement is strictly between you and the other user. We are not liable for disputes, the quality of a service, or payments made outside the app.

When you pay through Help24, we may hold your money safely (in escrow) until the work is completed or released according to your agreement. Fees may apply as stated in the app and are always shown before you confirm. Refunds are subject to our refund policy and the specific circumstances of the transaction. Payment protection only applies to payments made through the app.

You may not:

• Post false or misleading content.
• Harass, threaten or abuse other users.
• Use the app for fraud or money laundering.
• Post illegal services or content.
• Circumvent our safety or payment systems.
• Create multiple accounts to abuse the platform.

We may suspend or terminate accounts that violate these terms.

For questions about these terms, contact us at support@help24.co.ke or through the app.