Help24

Support

We're here to help

Check the Help Centre for instant answers, or reach our team directly. We read every message.

Email us

Send us the details and any screenshots. The more we know, the faster we can help.

support@help24.co.ke

We aim to reply within 24 hours.

Coming soon

Live chat

Real-time chat with our support team is on the way. For now, email is the fastest way to reach us.

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What do you need help with?

Jump straight to answers for the most common topics.

In an emergency

If you are in immediate danger or a crime is in progress, contact your local emergency services first. For urgent safety concerns on Help24 — such as threats, fraud or harassment — use the Report option in the app and email us at support@help24.co.ke with the details. We prioritise safety reports.